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Well, poo.

It's here, but it's wrong.  Something went wrong in the order process, and the front profile isn't correct.  Given that I'm likely going to have this furniture for multiple decades, I want it to be exactly what I want.

That said, Bassett is something of a model of customer service.  They'll remake it, they'll do it on a rush order, and in the meantime please use the incorrect unit with their compliments and apologies.  All right out of the gate.  Can't ask for much more than that, can you?

And the nice gentlemen from the delivery service hauled the old piece out to the garage for me, and I thanked them each with a $20.  Money well spent - and they were very nice.

I'm going to be very happy when we're all set - I'm pretty happy with the look of the one that isn't right.  As the furniture all goes neutral, I think I want a rug with some color in it!  And when the time comes to replace the chair, I may even get some sort of crazy... print.  That's me - living dangerously.  :-)

Now I just have to decide if the old one goes to Goodwill or to the curb.  It all depends on how it's dimensions match my car.  :-)


( 3 comments — Leave a comment )
Jan. 13th, 2013 12:10 am (UTC)
I'm sorry you didn't get the thing you wanted and you have to wait now. But that is some EXCELLENT customer service. Soon you'll have just the one you want.

Crazy print chairs for the win! I once covered one in orange and red fun fur. =)
Jan. 13th, 2013 03:13 am (UTC)
Wait a minute...color?...you?

Who are you and what have you done with Eloise? ;-)

That is some seriously good customer service and its good to know for the future in case I ever need something. I'd have to tip even for just delivery, given that anything I'd be looking for will probably be for the third floor and well, that's above and beyond.

BTW, for furniture, some Goodwill or Salvation Army stores may do pickup. Call and check.

Jan. 13th, 2013 02:56 pm (UTC)
Argh! How frustrating! Still, it sounds like they're making it right, and that's a very good thing. Looking forward to seeing the new furniture.
( 3 comments — Leave a comment )