We're working on a transaction that requires due diligence - that's safe enough to say. The other party has put all of the associated documents out into a virtual data room. Which I have been attempting to access for MONTHS now. This is efficient? Let's see:
My boss' account can't be accessed at all - it's demanding answers to security questions that we never set up, and therefore do not know the answers for. When we asked them to reset the account so that we can start over (and I explained that we don't HAVE the security questions because we never were able to get in to set them up) they sent us a new password. Great. Except that the first thing you have to do is reset the password - and to do that you need to answer the security question. The one that I just finished telling you we don't have, which is why we need a hard reset.
My account can't be accessed at all. When I try to go through initial login, it does a system check, tells me that Adobe is not installed correctly and that I need to download a copy of Adobe Reader of 5.0 or higher. First off, my system is running Adobe Reader 9.2 and Adobe Professional 8.0. Secondly - END USERS DON'T GET TO INSTALL SOFTWARE ON THE COMPANY SERVERS. DUH!!! Seriously people? When we tried to set up the boss' account the first time, IT was logged in for a good two or three hours trying to find a way to solve this problem that didn't involve carving a hole in our firewall that you can drive a semi-trailer through. We've got a fairly tight firewall. Here's a newsflash - many companies this size do. You would think that a company whose stock in trade is secure data access would understand that a corporation is not going to just throw open their firewall and allow random internet concerns access to our servers...
This morning I logged in using one of the business people's accounts, and I can actually get into the data room . Of course, I can't look at any of the documents, because they're pdfs, and it wants me to install a new version of Adobe...
Originally I was going to crawl under my desk and sob quietly. Now, I'm thinking of running amok through the halls with a machete.
Seriously people - just email us the damn documents like normal human beings. So far you have consumed dozens of man hours in legal and IT, and we don't even have the documents for review to show for it. Oh, and did I mention that they're so fancy that they don't have a phone number? You can email them with any problems you have, and they'll get back to you eventually.
My next step is to decide whose tech support I contact first about my account - ours, or theirs. What I really need is to have BOTH of them on the line together with my IT shadowing my computer. Yeah - that and a winning lottery ticket.